CHECK-IN TIME
Please refer to the booking confirmation for check-in time. Please schedule arrival time accordingly on the day of check-in. Unless agreed to in advance by the villa manager, early check-ins are NOT available. The check-in procedure takes place at the rental property, unless otherwise dictated by the property owner or representative. There may be a late fee (EUR cash) applied for late check-ins not previously scheduled with the villa manager.
CHECK-OUT TIME
Please refer to the booking confirmation for check-out time. Schedule the departure time accordingly with the villa manager at least 24-hours in advance. Guest(s) may be charged one additional day rental if the property is not vacated by the check-out time. All property keys must be returned to the property owner or representative. Guest(s) will be charged a fee (set by the property owner) for lost, missing, damaged, or keys not returned on the day of departure.
CLEANING FEE
All properties require departure-cleaning services and may require a final cleaning fee. Guests are responsible for leaving the property in good order before departure for the next guests. Guests shall leave all doors and windows locked and ensure that the air-conditioning units, heat (winter excluded), and lights are turned off upon check-out. With limited time available before the next arrival, Guests are required to complete the following. Failure to complete the below may result in extra charges that will be deducted from the damage deposit or billed to Guest.
Return furniture to original locations
Place trash in sealed plastic bags in proper receptacle(s)
Tidy up living areas as best as possible
TRASH REMOVAL
Guests are responsible to separate and place trash in the appropriate receptacles for daily/weekly trash removal. The property owner or manager will provide instructions on how to dispose of the trash properly. Trash not disposed of properly or in designated areas may result in extra charges that will be deducted from the damage deposit or billed to Guest.
SUBLETTING PROHIBITED
Guest acknowledges that the rental property may not be sublet. Subleasing shall immediately void any rental agreement with no refund due to Guest.
OCCUPANCY LIMITS
STRICT adherence to the maximum occupancy as stated in the confirmation is to be observed. Maximum occupancy is defined as the maximum number of persons (including ALL ages) to be at or on the property at any given time. We prefer family groups and qualified adults. Groups who misrepresent themselves or exceed occupancy will be grounds for immediate removal from property with no refund.
HOUSE PARTIES/LARGE GATHERINGS
House parties or gatherings exceeding the maximum occupancy, and/or the presence of guests at the property (including outdoor areas and pool) who are not included in the original booking are prohibited without prior written consent and approval from Itacore Srl, and may result in guest's immediate removal. Please request information for weddings, parties or large events.
VENDORS
It is strictly prohibited to hire any outside service person(s) or vendor(s) that will enter the property without our knowledge or consent. Doing so will forfeit the booking, and guests will be asked to leave the property immediately without refund.
QUIET HOURS
For the respect of locals and other neighbors, please observe quiet times between 22:00 and 09:00.
PARKING
Parking is limited or non-existent in residential areas. The number of vehicles each property will accommodate is stated on guest's confirmation. Excess vehicles at the property are subject to removal at Guest's expense.
ACCOMMODATIONS
All properties are privately owned, individually furnished, and equipped with basic items such as pillows, blankets, cookware, flatware and dishes. Other small appliances, sun beds, TV, fans, etc., may or may not be provided. Please read the property descriptions carefully. Itacore Srl is unable to provide additional furnishings or appliances.
TELEPHONE SERVICES
Some properties are equipped with telephones for local calls only and are not setup for computer usage. Long distance calls must be charged to guest's credit card, calling card or made on a collect basis. Guests who bring a computer and use dial-up capabilities are responsible for ALL charges incurred. Charges can be excessive due to local calling restrictions limiting call duration.
INTERNET ACCESS
Many properties are equipped with internet access and wifi. Properties with internet access are indicated on the property listing and subject to third party management and repair.
SWIMMING POOLS
Unless otherwise noted in the property description, private swimming pools are operational only during the months indicated on the listing page. Guests are encouraged to contact Itacore Srl before completing the booking process to ensure that the services of interest are available during the dates of the holiday. Adverse weather conditions and other events beyond the control of Itacore Srl or the property owner could delay the availability or usage of the swimming pool. Complaints for such events will NOT result in any refund. Please note that Itacore Srl and the property owner shall not be liable for any damage resulting from the use of any swimming pool and/or hot tub/jacuzzi. Any use of a swimming pool and/or hot tub/jacuzzi shall be at the Guests’ own risk.
PETS
Most properties do not allow pets on the premises. If pets are allowed, it will be indicated on the property listing page. If required by the owner, there may be a separate agreement to be signed by the guest on arrival. This agreement is strictly between the guest and the property owner. Guests must abide by all local pet regulations and leash laws. The owner reserves the right to deduct from the damage deposit or bill the guest for any pet-related damage or cleanup of pet debris/waste upon departure. Guests (including visitors and day guests) who bring pets to non-pet properties may be subject to pet fees, additional cleaning fees, and possible removal from the property without refund.
GAS GRILLS AND CHARCOAL BBQ'S
Properties that include gas or charcoal grills provide propane gas tanks and cooking surfaces only. Propane gas and charcoal are the guest’s responsibility. Outdoor cooking is allowed at some properties, but only in U/L approved grills. All cooking surfaces must be left clean by Guest upon departure to avoid extra cleaning charges.
OUTDOOR CAMPFIRES
Starting a fire is STRICTLY PROHIBITED at all properties and is grounds for removal without refund.
FIREWORKS
The use of fireworks is STRICTLY PROHIBITED at all properties and is grounds for removal without refund.
UTILITY & APPLIANCE FAILURE
Itacore Srl will use reasonable efforts to ensure that the property’s utilities and appliances are in working order. Utility (phone, Internet, TV, water, septic, electrical and plumbing) and appliance failures will be repaired as soon as reasonably possible by the property owner. Itacore Srl or the Owner shall have the right to arrange, inspect and make repairs during rental period, but please note that Itacore Srl cannot control the scheduling of outside service and repair contractors. Guests will be charged for unnecessary maintenance and service calls or repairs caused by abuse beyond normal wear and tear. NO refunds will be made for the malfunction, failure, breakdown, or unavailability of appliances, utilities, or other equipment.
INCLEMENT WEATHER & UNFORESEEABLE CIRCUMSTANCES
NO FULL OR PARTIAL REFUNDS WILL BE MADE FOR INCLEMENT WEATHER, CHANGES IN BEACH SIZES, LAUNCHING AREAS OR WATER DEPTHS, STATES OF EMERGENCY, MANDATORY EVACUATIONS, POLITICAL UNREST, LABOR STRIKES, WAR, TERRORISM AND OTHER ACTS OF NATURE AND/OR FORCE MAJEURE EVENTS.
CONSTRUCTION
As our area service areas continue to grow, we cannot predict when or where new construction will begin. Itacore Srl has no control in these situations, and cannot move or offer refunds on confirmed reservations if construction occurs near the property being occupied for rental purposes.
PROPERTY DESCRIPTION/CONDITION
Each rental property is privately owned and reflects the owner's personal taste. Accordingly, Itacore Srl shall not be responsible or liable if tenants and/or their guests find the décor and furnishings to be offensive, demeaning, or distasteful. Each property is represented by Itacore Srl and/or its affiliates, as realistically as possible with regard to physical characteristics. Please note, however, that property photos and descriptions may be provided by the owner and/or third-parties. While we believe that the photos and descriptions are reliable, such information is subject to change without notice and Itacore Srl cannot guarantee their accuracy.